Reliable & Experienced IT Support analyst

  • Networked with other professionals
  • Bachelor of Arts, Computer Information Systems Metropolitan State University
  • Limited-edition achievement recognizing early members of Workfolio
  • Endorsed by co-workers or clients
  • Donates time to philanthropic causes or organizations

Summary

Dan Gustafson
Deliver reliable, quality-driven access management services, analysis, and problem solving expertise with integrity.
I am a Senior IT Support Analyst that posses wide technical experience and a zest for learning. I deliver accurate and thorough access management services in Windows, UNIX, and mainframe environments, email, and 2-factor authentication systems reliably.

I am known for being an approachable team player and a willingness to help analyze and solve problems regardless of the complexity. I am security and customer focused.

Key Competencies

  • System Administration
  • Access Management
  • Incident Management
  • Change Management
  • Analysis
  • Problem Solving
  • Mentoring

Technical Skills

  • Operating Systems: Windows; Microsoft Active Directory; UNIX (AIX, Solaris, Linux); Microsoft Exchange; Microsoft Office

  • Tools:  SQL; RSA SecurID Authentication Manager; Symantec PKI Manager; SafeNet Authentication Manager; IBM Resource Access Control Facility (RACF); HP Service Manager; Blackberry BES Management Console

  • Programming Language:  Microsoft PowerShell

Timeline

  1. -
    Senior Support Analyst, IBM

    Provided training and guidance in transition of Thomson Reuters Global Provisioning Team responsibilities and IT services department to 3-rd party vendors.

  2. -
    Senior Support Analyst, Thomson Reuters

    Delivered account provisioning, analysis, and problem solving expertise for end-user access and system problems for 60,000 onsite and remote users located across the globe.

    Provided accurate, thorough, and detailed account provisioning across Microsoft Active Directory and UNIX Server environments, mainframe systems, email, and 2-factor authentication systems for end-users globally.

Experience Highlights

  • Senior Support Analyst
    IBM
  • Senior Support Analyst
    Thomson Reuters

Education Highlights

  • Bachelor of Arts (BA), Computer Information Systems
    Metropolitan state university, St. Paul, MN

Causes

  • Habitat for Humanity of Minnesota
    Volunteer
  • Feed My Starving Children
    Volunteer

Skills

  • System administration
  • Incident Management
  • Change Management
  • Microsoft active directory
  • microsoft exchange
  • ITIL
  • Troubleshooting
  • Data center
  • IT Operations
  • Disaster Recovery

Location

Greater Twin Cites Area

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