Reliable & Experienced IT Support analyst
Summary
Deliver reliable, quality-driven access management services, analysis, and problem solving expertise with integrity.
I am a Senior IT Support Analyst that posses wide technical experience and a zest for learning. I deliver accurate and thorough access management services in Windows, UNIX, and mainframe environments, email, and 2-factor authentication systems reliably.
I am known for being an approachable team player and a willingness to help analyze and solve problems regardless of the complexity. I am security and customer focused.
Key Competencies
Technical Skills
I am known for being an approachable team player and a willingness to help analyze and solve problems regardless of the complexity. I am security and customer focused.
Key Competencies
- System Administration
- Access Management
- Incident Management
- Change Management
- Analysis
- Problem Solving
- Mentoring
Technical Skills
- Operating Systems: Windows; Microsoft Active Directory; UNIX (AIX, Solaris, Linux); Microsoft Exchange; Microsoft Office
- Tools: SQL; RSA SecurID Authentication Manager; Symantec PKI Manager; SafeNet Authentication Manager; IBM Resource Access Control Facility (RACF); HP Service Manager; Blackberry BES Management Console
- Programming Language: Microsoft PowerShell
Timeline
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Senior Support Analyst, IBM
Provided training and guidance in transition of Thomson Reuters Global Provisioning Team responsibilities and IT services department to 3-rd party vendors.
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Senior Support Analyst, Thomson Reuters
Delivered account provisioning, analysis, and problem solving expertise for end-user access and system problems for 60,000 onsite and remote users located across the globe.
Provided accurate, thorough, and detailed account provisioning across Microsoft Active Directory and UNIX Server environments, mainframe systems, email, and 2-factor authentication systems for end-users globally.
Experience Highlights
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Senior Support Analyst
Thomson Reuters
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Senior Support Analyst
IBM
Education Highlights
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Bachelor of Arts (BA), Computer Information Systems
Metropolitan state university, St. Paul, MN
Causes
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Feed My Starving Children
Volunteer
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Habitat for Humanity of Minnesota
Volunteer
Skills
- Disaster Recovery
- IT Operations
- Data center
- Troubleshooting
- ITIL
- microsoft exchange
- Microsoft active directory
- Change Management
- Incident Management
- System administration
